Privacy Policy
This Privacy Policy explains how BS Lavandaria in Portimão collects, uses, stores and protects the personal data of its customers, website visitors and users of our contact channels.
BS Lavandaria respects the privacy of its customers and is committed to processing personal data lawfully, fairly, transparently and securely, in accordance with the General Data Protection Regulation — GDPR — and the legislation applicable in Portugal.
1. Identification of the data controller
The data controller responsible for the processing of personal data is:
BS Lavandaria in Portimão
Legal entity: BS Lavandaria
Tax ID (NIF): 316041254
Address: Av. do Brasil 11 4, 8500-504 Portimão, Algarve
Telephone / WhatsApp: 935 914 003
Email: [email protected]
Website: https://bslavandaria.pt/
For any question relating to this Privacy Policy or the processing of your personal data, you may contact us at the email address indicated above.
2. What personal data we may collect
BS Lavandaria may collect and process the following personal data, depending on how the customer contacts us or uses our services:
Identification and contact data: name, telephone, email, collection or delivery address, and the business or holiday let associated with the request.
Data relating to the service contracted: type of service requested, quantity of laundry, type of items, treatment preferences, collection and delivery information, order history and communications necessary for carrying out the service.
Billing and payment data: name, NIF, tax address, and data contained in invoices, receipts or proof of payment.
Communication data: messages sent through the website form, WhatsApp, email, telephone, social media or Google Business Profile.
Technical website data: IP address, device type, browser, pages visited, source of the visit, cookies and browsing data, where applicable.
Image data: only where photographs, videos or images are captured at our premises, at events, in commercial content or on social media, and, where applicable, with consent or another appropriate legal basis.
3. Purposes of data processing
The personal data collected by BS Lavandaria may be used for the following purposes:
To respond to requests for contact, quotes or information.
To provide laundry, washing, drying, ironing and dry-cleaning services, and the treatment of bed linen, towels, duvets, rugs, curtains, workwear, uniforms and special items.
To organise laundry collection and delivery, when the service is requested and accepted.
To manage contracts, proposals and recurring services with holiday lets, businesses, restaurants, clinics, gyms, salons, hotels, hostels and other professional customers.
To issue invoices and receipts and to comply with legal and tax obligations.
To communicate with customers about the status of the service, opening hours, collections, deliveries, payments or requests for additional information.
To improve the operation of the website, the user experience and the quality of our services.
To manage online advertising campaigns, in particular Google Ads, Meta Ads or other platforms, where applicable.
To protect the security of the company, its customers, the goods delivered to us and our premises.
4. Legal bases for processing
BS Lavandaria processes personal data on the basis of the following legal grounds:
Performance of a contract or pre-contractual steps: where the data is necessary to provide a requested service, prepare a quote, organise collection or delivery, or manage the relationship with the customer.
Compliance with legal obligations: where the processing is necessary for invoicing, accounting, tax obligations or responding to competent authorities.
Legitimate interest: for administrative management, security, fraud prevention, service improvement, responding to enquiries and protecting the company's rights, provided that the rights and freedoms of data subjects do not override them.
Consent: where required for sending commercial communications, using non-essential cookies, publishing images or other situations in which the law requires consent.
5. Data relating to laundry services
In the course of laundry services, BS Lavandaria may associate the customer's name, contact details or order number with the items delivered, solely to ensure the correct identification, treatment, return and invoicing of the service.
We recommend that customers check pockets and remove documents, money, cards, electronic devices, keys, personal belongings or confidential information before handing over their laundry.
BS Lavandaria does not request sensitive data in order to provide its services. If an item reveals personal or sensitive information, that information will be handled only to the extent strictly necessary for carrying out the service and with the utmost discretion.
6. Collection and delivery of laundry
When the customer requests collection or delivery, we may process the address, telephone number, access instructions, preferred time and other information necessary to carry out the service.
This data is used only to organise the logistics of collection and delivery, confirm the service and communicate with the customer.
Where it is necessary to use staff, partners or service providers for collection and delivery, only the data strictly necessary to carry out that task will be shared.
7. Business customers, holiday lets and recurring contracts
In the case of businesses, holiday lets, hotels, hostels, restaurants, clinics, gyms, salons and other professional customers, we may process professional contact details, job title, company name, address, NIF, operational instructions, frequency of service, volume of items and order history.
This data is used for the management of proposals, contracts, invoicing, collections, deliveries and the ongoing provision of the services contracted.
8. Forms, telephone, WhatsApp, email and social media
When you contact us through the website, telephone, WhatsApp, email, Facebook, Instagram, Google Business Profile or another digital channel, we may process the data voluntarily provided by the user.
This data is used to respond to the request, provide information, send quotes, confirm services, resolve administrative matters or follow up a commercial relationship.
When using external platforms such as WhatsApp, Google, Meta/Facebook or Instagram, the user should also consult the privacy policies of those platforms.
9. Google Analytics, Google Ads, Meta Ads and external tools
The website may use tools such as Google Analytics, Google Ads, Google Tag Manager, Meta Pixel, WordPress plugins, contact forms, web hosting services, email tools and other similar technologies.
These tools may collect technical, statistical or browsing data, such as pages visited, source of the visit, interactions with buttons, forms completed and conversions.
Whenever advertising or analytics tools are used, BS Lavandaria will seek to configure these solutions in a way that is proportionate, transparent and respectful of users' privacy.
10. Who we may share personal data with
BS Lavandaria only shares personal data where this is necessary to provide the services, comply with legal obligations or manage the company's activity.
Data may be shared with:
Providers of web hosting, domain, email and technical website maintenance services.
Communication platforms, such as WhatsApp, email, telephone, Google, Facebook or Instagram.
Providers of accounting, invoicing and legal support services.
Logistics partners or staff involved in the collection and delivery of laundry.
Providers of analytics, advertising or contact management tools.
Public, tax, judicial or administrative authorities, where legally required.
BS Lavandaria does not sell its customers' personal data.
11. International data transfers
Some technology providers used by BS Lavandaria, such as Google, Meta, WhatsApp, hosting services, email or analytics tools, may process data outside the European Economic Area.
Where this occurs, we will seek to ensure that appropriate protection mechanisms are in place, under the applicable legislation, including adequacy decisions, standard contractual clauses or other legally recognised safeguards.
12. Data retention period
Personal data will be kept only for the period necessary to fulfil the purposes for which it was collected, unless there is a legal obligation to retain it for a longer period.
In general, we may retain:
Contact data and quote requests: for the period necessary to respond to the request and manage any commercial relationship.
Customer data and services provided: for the period necessary for operational, administrative and commercial management.
Billing data: for the period legally required to comply with tax and accounting obligations.
Marketing data: until the data subject withdraws consent or objects.
Cookie data: according to the period defined for each cookie and in the user's preferences.
Data relating to complaints or disputes: for the period necessary to defend rights and comply with legal obligations.
13. Information security
BS Lavandaria adopts appropriate technical and organisational measures to protect personal data against loss, improper access, alteration, unauthorised disclosure or destruction.
The measures that apply may include:
Access to personal data limited to authorised persons only.
Use of passwords and individual access accounts.
Protection of the devices used for administrative management.
Hosting of the website with a professional provider.
Regular updating of WordPress plugins, themes and systems.
Use of an SSL certificate on the website.
Backups, where applicable.
Physical and digital organisation of customer documents.
Training and guidance for the team on data confidentiality.
Despite the measures adopted, no system is completely immune to risk. In the event of a security incident with a significant impact on personal data, BS Lavandaria will act in accordance with the applicable legislation.
14. Rights of data subjects
Under the applicable legislation, the data subject may exercise the following rights:
Right of access to their personal data.
Right to rectification of incomplete, incorrect or outdated data.
Right to erasure of data, where applicable.
Right to restriction of processing.
Right to object to processing.
Right to data portability, where applicable.
Right to withdraw consent, where processing is based on consent.
Right to lodge a complaint with the competent supervisory authority.
To exercise any of these rights, you may contact us by email:
The request must allow the data subject to be identified sufficiently, so that we can respond securely and avoid the improper disclosure of personal data to third parties.
15. Time limit for responding to requests
BS Lavandaria will respond to requests to exercise rights within the applicable legal time limit, as a rule within one month of receiving the request.
This period may be extended in cases of greater complexity or volume of requests, as permitted by the applicable legislation, and the data subject will be informed when this happens.
16. Complaints to the supervisory authority
If you consider that the processing of your personal data infringes the applicable legislation, you may lodge a complaint with the supervisory authority in Portugal:
CNPD — National Data Protection Commission (Comissão Nacional de Proteção de Dados)
Av. D. Carlos I, 134, 1.º
1200-651 Lisboa
Email: [email protected]
Telephone: +351 213 928 400
17. Data of minors
The services of BS Lavandaria are, as a rule, intended for adults, businesses and professional entities.
We do not intentionally collect personal data of minors without the authorisation of their legal representatives. If we detect that data of minors has been collected without an appropriate legal basis, we will take steps to delete it or rectify the situation.
18. Commercial communications
BS Lavandaria may send commercial communications about services, campaigns or news only where the data subject has given consent or another applicable legal basis exists.
The data subject may, at any time, withdraw consent or object to receiving commercial communications by contacting us by email:
19. Photographs, videos and social media
BS Lavandaria may use photographs or videos of its premises, team, work, organised items, shop window, façade or promotional materials for communication and marketing purposes.
Where images allow customers, employees, partners or third parties to be identified, consent will be requested or another appropriate legal basis verified before they are used.
We do not recommend publishing images of clothing, labels, documents or personal objects that could identify customers without express authorisation.
20. Video surveillance
If a video surveillance system is in place at the premises of BS Lavandaria, it will be used for the security of people, goods and premises and the prevention of incidents.
The existence of video surveillance will be duly signposted on site, with appropriate information on the data controller, purpose, contact details and other elements required by law.
Images will be kept only for the period permitted by law, unless longer retention is necessary in the event of an incident, legal proceedings or a request from a competent authority.
21. Links to external websites
The BS Lavandaria website may contain links to external platforms, such as Google Maps, Google Business Profile, Facebook, Instagram, WhatsApp or other websites.
BS Lavandaria is not responsible for the privacy practices, content or policies of third parties. We recommend that you consult their respective privacy policies before using those services.
22. Changes to this Privacy Policy
BS Lavandaria may update this Privacy Policy whenever necessary, in particular to reflect legal, technical, operational or commercial changes.
The updated version will be published on this page, with an indication of the date of the last update.
23. Contact for privacy matters
For any question relating to this Privacy Policy or the processing of your personal data, contact us at:
BS Lavandaria in Portimão
Av. do Brasil 11 4, 8500-504 Portimão, Algarve
Telephone / WhatsApp: 935 914 003
Email: [email protected]
Last updated: 30 June 2026
