Terms and Conditions of Service

Date of last update: 3 July 2026

These Terms and Conditions govern the provision of laundry, drying, ironing and garment care services carried out by BS Lavandaria, accessible through the website https://bslavandaria.pt/ and at our physical shop.

By requesting our services, the customer fully agrees to the conditions described below.

1. Company Identification

• BS Lavandaria
• Tax ID (NIF): 316041254
• Address: Av. do Brasil 11 4, 8500-504 Portimão, Algarve
• Telephone / WhatsApp: 935 914 003
• Email: [email protected]
• Website: https://bslavandaria.pt/

2. Scope of Service

BS Lavandaria provides washing, drying, ironing and textile care services (clothing, bed linen, towels, special items, among others), both to private customers and to businesses (holiday lets, catering, etc.).

3. Acceptance and Sorting of Items (Customer's Duties)

To ensure maximum quality and safety in the treatment of your items, the customer undertakes to:

• Empty all pockets: BS Lavandaria is not responsible for any damage caused to items (or machines) due to objects left in pockets (e.g. pens, coins, tissues, lighters, keys), nor for the loss or misplacement of those objects.

• Point out stains and defects: The customer must inform our staff of the existence of stubborn stains or prior damage (tears, stuck zips, loose buttons) at the time of drop-off.

• Care labels: Items are treated on the basis of the manufacturer's label instructions. If an item has no composition and care label, it will be treated at the customer's own risk and with the customer's authorisation.

4. Liability and Limitations

Our team acts with the utmost rigour and professionalism. However, there are situations that are beyond our control:

• Natural Wear: We are not responsible for the natural wear of items, loss of colour resulting from previous washes, shrinkage due to a manufacturing defect in the fabric, or deterioration of buttons, zips, sequins and appliqués that cannot withstand the normal washing processes indicated on the label.

• Limits of Compensation: In the event of the loss, misplacement or irreversible damage of an item due to proven liability on the part of BS Lavandaria, the amount of compensation will be calculated on the basis of the item's current market value, taking into account its depreciation through use, and will be limited to the amounts laid down by the legislation applicable to the sector.

5. Delivery and Collection Times

• Delivery times for treated items will be agreed at the time of receipt and vary according to the volume and type of service (e.g. special items require more time).

• Uncollected Items (Abandonment): The customer has a period of 90 days after the agreed date for collecting the items. After this period, and after an attempt to make contact, BS Lavandaria reserves the right to donate the items to charitable institutions or to dispose of them, with no entitlement to any form of compensation, in accordance with the legislation in force.

6. Prices and Payments

• The prices of the services are set out in our price list, available in the physical shop and/or on our website. The amounts shown include VAT at the legal rate in force.

• Payment may be made when the items are handed in at the laundry or when the treated laundry is collected, using the payment methods available (e.g. cash, Multibanco, MB WAY).

• For home collection and delivery services (if applicable), the payment conditions and any travel charges will be communicated to the customer in advance.

7. Complaints and Guarantee

• The customer must check the condition of the items at the time of collection (or home delivery).

• Any anomaly or complaint about the service provided must be reported within a maximum of 48 hours after the laundry is collected, upon presentation of the respective receipt/invoice. After this period, we assume that the service has been accepted with complete satisfaction.

8. Alternative Dispute Resolution (ADR)

In the event of a consumer dispute, the consumer may turn to the competent Consumer Dispute Resolution Entity. BS Lavandaria is affiliated with the Algarve Consumer Dispute Arbitration Centre (Centro de Arbitragem de Conflitos de Consumo do Algarve — CIMAAL).

9. Complaints Book

BS Lavandaria has a physical Complaints Book in its shop and an Electronic Complaints Book, accessible through www.livroreclamacoes.pt.

10. Changes to the Terms and Conditions

BS Lavandaria reserves the right to change these Terms and Conditions at any time, without prior notice. Changes will take effect upon their publication on the website and in the physical shop.